Once you set up your account, all of your customers will automatically get a SMS Text reminder 24 hours in advance of the appointment.
If you wish, you can change the time the reminders go out, but we recommend either 1 or 24 hours for most all businesses. Those are the times we've seen the most success.
When you're creating an appointment, it's important you enter a cell phone number in the phone number field. That is the number the SMS is delivered to.
In addition to SMS reminders, we send out an Email reminder (same time as SMS reminder) and an email confirmation at the time the appointment is created.
The communication goes like this:
- Appointment is created and an email is sent to the customer. The email includes information about the appointment, as well as a calendar attachment. Your customer can click on the attachment and save the appointment into their personal calendar.
- At the set reminder time (default 24 hours prior) we send an SMS text message and Email with appointment details, reminding them of their appointment.
- After the appointment, we send the customer a request for a review. You can turn these requests off if you choose, and you can elect to have the reviews displayed on your page, or not. Your choice.